MySuperFriend, our online learning platform, provides a wide variety of fresh, interactive mental health and wellbeing training modules and resources for staff, which can be blended with facilitated workshops to embed skills and capabilities.
The first time you access MySuperFriend you need a registration key, this is provided to your organisation’s booking contact for distribution via email. If you cannot locate the key, please email firstname.lastname@example.org and a SuperFriend representative will provide you the details of the registration key applicable for you.
You can reset your password from the home screen of MySuperFriend. The reset details will be sent through to your registered email address. If you need any assistance please email email@example.com and a SuperFriend representative will set a temporary password for you to login.
MySuperFriend is available to anyone who purchases a course, either as an individual with a single-user or an organisation with multiple-users. SuperFriend Partners and their staff have access to the platform without a payment required.
If your organisation doesn’t have access to MySuperFriend, please reach out to firstname.lastname@example.org and our team will with work you to understand your needs and help enable your access to the appropriate solution via MySuperFriend.
Data security is one of, if not the top concern for existing and potential customers of MySuperFriend. The platform you’re using for learning is SOC2 compliant. Successfully completing the SOC2 Type 2 examinations for Security and Availability is offered only after demonstrating effective implementation of:
MySuperFriend logs you out after 30 minutes of inactivity. This is to ensure (in case you have moved away from actively engaging with the system) you are logged out to avoid any inadvertent use of your profile and learning activity.
The service fee is based on the number of enrolments purchased and any discount applied (discounts are available for organisations associated with one of SuperFriend’s Partners). The service fee can be viewed on the purchase page of the website or through the shop page on MySuperFriend. The service fee may be paid via credit card, on the eWay payment gateway.
General resources on MySuperFriend are available to all learners. Some resources may be restricted to a specific course. These resources are only applicable to learning on those specific courses and will be available to learners registered on the specific courses.
If no results are coming when you search for specific keywords, the material could’ve been discontinued and no longer in use. If you feel there’s something not quite right please email email@example.com and we will assist you in your queries.
MySuperFriend has a number of different courses all focused on mental health and wellbeing. Some of these courses are specific to improve personal skills and knowledge and some are aligned to workplace roles and responsibilities.
When you launch an e-learning course, it opens a popup window. Make sure that the popup blocker on your browser is disabled. Once you have disabled the browser popup blocker, relaunch the e-learning course.